2020 Kia Soul Recall

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Frequently Asked Questions

Frequently Asked Questions

8 common questions answered

What are the known NHTSA recalls for a 2020 Kia Soul?
The NHTSA records show 22 recall campaigns affecting the 2020 Kia Soul across steering, engine, catalytic converter, accelerator pedal, transmission systems, and structure components. Key issues listed by NHTSA include possible pinion plug separation in the steering gear (risk of steering loss), piston ring or engine damage (engine stall or fire risk), catalytic converter overheating (engine damage and fire risk), bent accelerator pedal sections (difficulty accelerating), and transmission park-mechanism software updates for certain EV variants. Each campaign lists a specific corrective action from Kia, and remedies are performed free of charge under the manufacturer recall program. If you own a 2020 Kia Soul, Nalley Kia in Lithonia, GA, recommends scheduling prompt service to confirm and remedy any open recalls — you can schedule service online today.
How do I check if my 2020 Kia Soul has an open recall?
Use your vehicle VIN to check open recalls on the NHTSA website or bring your vehicle to our service team for a free VIN recall check. You can enter your VIN at NHTSA.gov for official recall data, or call Kia customer service at 1-800-333-4542 for manufacturer confirmation (recall campaign numbers include SC125, SC155, SC176, SC200, SC209, SC191, SC108, SC116 among others). Nalley Kia also runs a complimentary VIN check during your visit — if you need an appointment, schedule appointment online and we’ll confirm open recalls at no cost. We also offer service financing to help you get required work done now and pay later.
How much does a 2020 Kia Soul recall repair cost?
Recall repairs for the 2020 Kia Soul are performed free of charge by Kia and are covered by the manufacturer when remedied under an official recall. While recall work is free, Nalley Kia can also inform you about any non-recall maintenance that may be recommended at the same time and show current service specials. If you require additional repairs not covered by a recall, our service advisors will provide transparent estimates and can discuss service financing options to help manage the cost.
Can I get my 2020 Kia Soul recall fixed at an independent shop or do I need a dealer?
Manufacturer recalls must be performed at an authorized Kia dealer to ensure proper OEM parts, factory software updates, and documented warranty work; Nalley Kia is the certified Kia franchise in Lithonia, GA. Dealers have factory-trained technicians, OEM diagnostic tools, and direct access to Kia repair instructions and parts; this ensures the recall remedy matches Kia’s required corrective action and preserves safety and warranty compliance. Nalley Kia uses OEM parts and Kia-approved procedures to complete recall repairs free of charge and to provide official documentation for your records.
How long does a 2020 Kia Soul recall repair take?
Repair time varies by recall: many software updates and inspections are completed the same day, while component replacement (steering gear, engine replacement) can require more time; typical turnaround ranges from 30 minutes to several days depending on part availability and the specific recall. When you arrive at Nalley Kia in Lithonia, GA, our advisors will give an estimated repair time based on the specific NHTSA recall and the condition of your vehicle; you can schedule service and ask for an ETA when booking. If you’re concerned about time away from your vehicle, ask about loaner vehicle options or shuttle service when you book.
Does an open recall affect my 2020 Kia Soul's trade-in or resale value?
Yes — unresolved recalls can lower trade-in offers and resale value because many buyers and dealers check NHTSA records and VIN history before purchase. Completing recall repairs at an authorized dealer like Nalley Kia in Lithonia, GA, protects your vehicle’s value and provides documented proof that manufacturer-mandated safety work was completed. If you’re planning to sell or trade, use our online appraisal tool at sell your car and mention completed recall repairs to maximize offers.
Can I fail a state inspection because of an unresolved 2020 Kia Soul recall?
Some recalls—especially those affecting safety-critical systems like steering, brakes, or emissions-related components—can cause inspection failure in certain states or during safety checks. For example, NHTSA recalls involving steering pinion plug separation or engine issues that can lead to stalls or fires are safety-critical and should be remedied immediately to avoid inspection or registration complications. Nalley Kia in Lithonia, GA will perform the official recall repair at no cost and provide documentation that can help satisfy inspection and registration requirements.
2020 Kia Soul Recall Summary
These summaries are based on NHTSA records. If you own a 2020 Kia Soul, contact Nalley Kia in Lithonia, GA to confirm which recalls apply to your VIN and to schedule service — recall repairs are free and must be completed by an authorized dealer.

Recall Service & Dealership Highlights

Safety Risks You Can't Ignore

The 2020 Kia Soul faces multiple safety-related recall campaigns documented by the NHTSA that span steering, engine, catalytic converter, accelerator pedal, and transmission‑related systems. Untreated steering gear defects documented in several campaigns describe a potential separation of the steering pinion plug, which can cause sudden loss of steering and greatly increase crash risk. Engine and catalytic converter recalls warn of piston or converter damage that in rare cases can lead to engine stalls or engine compartment fires. A bent or fractured accelerator pedal section can restrict throttle control. For owners in Lithonia and the greater Atlanta area, these are not hypothetical concerns — they are documented safety issues that should be addressed immediately. Nalley Kia’s factory-trained technicians prioritize safety and follow Kia manufacturer instructions exactly, using OEM parts and Kia diagnostic tools to verify the remedy. Because recall repairs are performed free of charge by the manufacturer, delaying service only increases risk to you, your passengers, and other road users. We will explain the specific defect, the NHTSA campaign number affecting your vehicle, and the corrective steps taken. If you suspect any unusual steering feel, engine noise, or pedal behavior, contact Nalley Kia and schedule service right away; we also list current service specials that may be useful for unrelated maintenance.

Your Certified Recall Experts

Nalley Kia is your local certified Kia dealer in Lithonia, GA, with factory-trained technicians, OEM parts access, and Kia-approved diagnostic equipment — the combination required to perform official recall repairs correctly and document them for your records. Franchise dealers are the designated providers for manufacturer recalls because only they have direct access to factory service bulletins, software updates, and replacement components specified by Kia. Our service team routinely completes manufacturer recall work free of charge under Kia programs and will confirm the exact NHTSA campaign affecting your 2020 Kia Soul. We serve Lithonia and the surrounding communities including Decatur, Conyers, Stone Mountain, Roswell, and Alpharetta, offering transparent communication, arrival estimates, and a clear explanation of the repair performed. Choosing Nalley Kia ensures your recall is handled per Kia’s requirements, preserves your warranty, and maintains resale value. To arrange a visit, schedule service online or call our service department; we also promote seasonal service specials and offer service financing so you can get required maintenance done now and pay later.

Next Steps: What To Do Now

Begin by checking your VIN on NHTSA.gov or bring your 2020 Kia Soul to Nalley Kia in Lithonia for a free VIN recall check; our first action is to verify which of the 22 campaigns, if any, apply to your vehicle. When you arrive, our advisors will explain the specific defect, reference the NHTSA campaign numbers, and outline the recommended corrective action and expected timeline. Many remedies are software updates or component inspections that can be completed the same day; more involved repairs, such as steering gear replacement or engine work, will be scheduled promptly and clearly explained. You can schedule appointment online now and ask about loaner or shuttle options if needed. Nalley Kia documents all completed recall work with Kia and provides official paperwork you can use for inspections, resale, or insurance purposes. If you’re unsure whether your 2020 Kia Soul has an open recall, bring it in — the VIN check is free, and we’ll advise you on the safest next step. We also list service specials for any non-recall maintenance you choose to bundle.

Protect Your Vehicle Value

Unresolved recalls can reduce trade-in and resale value because many buyers and dealers check NHTSA records and VIN histories before purchase; addressing open recalls restores confidence and marketability. For the 2020 Kia Soul, documented recalls involving steering, engine, and emissions-related components are specifically tracked by the NHTSA and can appear in vehicle history reports. Having recall repairs completed and recorded at Nalley Kia demonstrates the vehicle was maintained to manufacturer standards, often resulting in higher appraisal values and improved buyer trust. If you are considering selling or trading your 2020 Kia Soul, we recommend completing all open recall work first; you can start the process by using Nalley Kia’s online trade options at sell your car and by bringing documentation of completed recall work. Our service advisors can coordinate repair scheduling, and because recall work is free, resolving safety issues is both smart and cost-effective. We will also advise on how completed recalls appear on buyer reports so you can maximize value when you sell or trade in the greater Atlanta area.
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Recall Summary

22 recalls found · All repairs FREE

Transmission

FREE1 OPEN RECALL

Defect

Kia Motors America (Kia) is recalling certain 2015-2016 Kia Soul Electric Vehicle (EV) vehicles. The parking mechanism may become damaged if the driver moves the gear shift lever into Park 'P' before the vehicle comes to a complete stop. If the parking mechanism is damaged, unintended vehicle movement may occur when the gear shift lever is in the Park 'P' position and the parking brake is not applied.

Consequence

Unintended vehicle movement can increase the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will update the electronic control unit software, free of charge. The recall began August 7, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC191.

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Free recall check · No appointment needed

Transmission1
FREE1 OPEN RECALL

Defect

Kia Motors America (Kia) is recalling certain 2015-2016 Kia Soul Electric Vehicle (EV) vehicles. The parking mechanism may become damaged if the driver moves the gear shift lever into Park 'P' before the vehicle comes to a complete stop. If the parking mechanism is damaged, unintended vehicle movement may occur when the gear shift lever is in the Park 'P' position and the parking brake is not applied.

Consequence

Unintended vehicle movement can increase the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will update the electronic control unit software, free of charge. The recall began August 7, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC191.

Find Out If We Can Help

Free recall check · No appointment needed

Steering7
FREE7 OPEN RECALLS

Defect

Kia Motors America (Kia) is recalling certain 2014-2016 Soul and Soul EV vehicles. The pinion plug may allow the pinion gear to separate from the steering gear assembly.

Consequence

If the pinion gear separates, steering will be lost, increasing the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will inspect and secure the pinion plug or replace the steering gear assembly, as necessary, free of charge. The recall began November 16, 2017. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC155. Note: This recall supersedes campaigns 14V-332 and 15V-736. Vehicles previously remedied under those numbers are being recalled again under this campaign.

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Free recall check · No appointment needed

Engine5
FREE5 OPEN RECALLS

Defect

Kia Motors America (Kia) is recalling certain 2012-2013 Sorento, 2012-2015 Forte and Forte Koup, 2011-2013 Optima Hybrid, 2014-2015 Soul, and 2012 Sportage vehicles. An engine compartment fire can occur while driving.

Consequence

An engine compartment fire increases the risk of injury.

Corrective Action

Kia will notify owners, and dealers will inspect the engine compartment for fuel and/or engine oil leaks, perform an engine test and make any repairs, including engine replacement, as necessary, free of charge. In addition, Kia is currently developing a Knock Sensor Detection System (KSDS) software update, which when available, will be performed by dealers free of charge. The recall is expected to begin January 27, 2021. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC200.

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Free recall check · No appointment needed

Catalytic Converter3
FREE3 OPEN RECALLS

Defect

Kia Motors America (Kia) is recalling certain 2012-2016 Kia Soul vehicles equipped with 1.6L Gasoline Direct Injection (GDI) engines. High exhaust gas temperatures may damage the catalytic converter, possibly resulting in abnormal engine combustion and damage to one or more of the engine's pistons and possible piston connecting rod failure.

Consequence

Piston damage may result in an engine stall, increasing the risk of crash. A broken connecting rod may puncture the engine block allowing engine oil to escape. The leaking oil may contact the exhaust, increasing the risk of a fire.

Corrective Action

Kia will notify owners, and dealers will upgrade the Catalytic Overheating Protection Engine Control Unit logic to prevent overheating of the catalytic converter. In addition, the catalytic converter will also be replaced if it has been damaged. Depending on the extent of any damage, the engine may also be replaced, free of charge. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC176.

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Free recall check · No appointment needed

Accelerator Pedal2
FREE2 OPEN RECALLS

Defect

Kia Motors America (Kia) is recalling certain model year 2014-2015 Soul and Soul electric vehicles manufactured July 21, 2013, to January 8, 2015. A section of the accelerator pedal may bend and fracture.

Consequence

If the vehicle has a bent or broken accelerator pedal, the driver may have difficulty accelerating the vehicle, increasing the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will add a supporting rubber underneath the pedal stopper, free of charge. The recall began on March 24, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC116.

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Free recall check · No appointment needed

Structure1
FREE1 OPEN RECALL

Defect

Kia Motors America (Kia) is recalling certain model year 2010-2013 Kia Soul vehicles manufactured January 8, 2009, to October 2, 2013, equipped with a sun roof. A headliner plate may detach during deployment of the curtain air bag.

Consequence

A detached headliner plate may increase the risk of injury to the occupant during a vehicle crash.

Corrective Action

Kia will notify owners, and dealers will install industrial adhesive strips to secure the headliner plates, free of charge. The recall is expected to begin February 2, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for th

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Transmission Gear Position Indication1
FREE1 OPEN RECALL

Defect

Kia Motors America (Kia) is recalling certain 2015-2016 Kia Soul Electric Vehicle (EV) vehicles. The parking mechanism may become damaged if the driver moves the gear shift lever into Park 'P' before the vehicle comes to a complete stop. If the parking mechanism is damaged, unintended vehicle movement may occur when the gear shift lever is in the Park 'P' position and the parking brake is not applied.

Consequence

Unintended vehicle movement can increase the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will update the electronic control unit software, free of charge. The recall began August 7, 2020. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC191.

Find Out If We Can Help

Free recall check · No appointment needed

Steering Rack2
FREE2 OPEN RECALLS

Defect

Kia Motors America (Kia) is recalling certain model year 2014-2016 Kia Soul and Soul EV vehicles manufactured January 18, 2014, to September 30, 2015. In the affected vehicles, the adhesive used to secure the steering pinion gear to the steering gear assembly may have insufficient strength, and as a result, the pinion gear may separate from the steering gear assembly.

Consequence

If the pinion gear separates, there would be a loss of steering which could increase the risk of a crash.

Corrective Action

Kia will notify owners, and dealers will inspect and, if necessary, replace the pinion plug that secures the pinion gear. Dealers will also install a set bolt for additional reinforcement. These repairs will be performed free of charge. The recall began on December 8, 2015. Owners may contact Kia customer service at 1-800-333-4542. Kia's number for this recall is SC125.

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Free recall check · No appointment needed

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